Category: Featured

In the dynamic realm of appliance repair, staying ahead of the curve isn’t just advantageous – it’s essential. At Westside Appliance Repair, we’ve always believed that ongoing education is the cornerstone of exceptional service. That’s why we’re thrilled to share our recent experience at the Whirlpool Factory training day, where our team delved deep into the latest innovations and techniques in appliance repair.

Manufacturer training isn’t just a checkbox on our to-do list; it’s a commitment to excellence that permeates every aspect of our service. Here’s why continual manufacturer training is invaluable for us at Westside Appliance Repair, and how it directly benefits you, our valued customers.

Mastery of Latest Technologies:

Appliance technology is constantly evolving, with manufacturers introducing new features and innovations regularly. From advanced diagnostics to cutting-edge repair techniques, staying updated is crucial to providing effective solutions. By participating in manufacturer training sessions like with Whirlpool Corporate (featuring brands like Whirlpool, Jennair, Kitchenaid, Maytag, Amana, and more), our technicians gain firsthand knowledge of the latest technologies, ensuring that we’re equipped to tackle even the most complex repairs with confidence and efficiency.

Precision Diagnosis and Solutions:

Effective appliance repair begins with accurate diagnosis. With manufacturer training, our team hones their diagnostic skills, learning to identify issues swiftly and accurately. Whether it’s a malfunctioning component or a subtle software glitch, our technicians are adept at pinpointing the root cause of the problem, enabling them to deliver targeted solutions that restore your appliances to optimal performance.

Access to Insider Insights:

Manufacturer training isn’t just about learning the basics; it’s about gaining insider insights into specific brands and products. At the Whirlpool Corporate training day, our team had the opportunity to interact directly with Whirlpool Corporate experts, gaining invaluable knowledge about Whirlpool’s umbrella of brand appliances’ design, functionality, and common repair issues. This insider perspective allows us to approach Whirlpool repairs with unparalleled expertise, ensuring that your appliances receive the specialized care they deserve.

Enhanced Customer Experience:

At Westside Appliance Repair, our ultimate goal is customer satisfaction. By investing in continual manufacturer training, we elevate the quality of our service, providing our customers with an experience that’s second to none. From prompt and accurate diagnosis to efficient repairs and transparent communication, our commitment to ongoing education translates into tangible benefits for you – peace of mind, convenience, and the reassurance that your appliances are in capable hands.

Strengthened Reputation and Trust:

In an industry where trust is paramount, continual manufacturer training sets us apart as a trusted authority in appliance repair. When you choose Westside Appliance Repair, you’re not just hiring technicians – you’re partnering with a team that’s dedicated to excellence at every level. Our commitment to ongoing education demonstrates our dedication to staying at the forefront of our field, earning us the trust and loyalty of our customers time and time again.

Continual manufacturer training is more than just a professional obligation – it’s a cornerstone of our commitment to excellence. By investing in ongoing education, we empower our team to deliver superior service, elevate the customer experience, and uphold our reputation as a trusted leader in appliance repair. So, the next time you’re facing appliance woes, remember that the solution lies with Westside Appliance Repair – where expertise meets excellence, every time.

At Westside, we’re always looking for ways to continue our education, stay up to date on current trends in our field, and learn from the experience of industry experts and peers. Earlier this month, members of our management team visited the neon city of Las Vegas to attend the United Appliance Servicers Association’s Annual Service Training Institute (ASTI) – a five-day immersion into the cutting-edge realm of appliance repair. This event wasn’t just another conference; it was a gateway to next-level strategies, industry connections, and unparalleled growth opportunities.

ASTI is the crown jewel of appliance repair conferences in North America. With a reputation for excellence, this year’s event drew 860 of the industry’s brightest minds, from top appliance brand executives to visionary local business leaders. We explored topics about specific manufacturer technical training to mastering the art of booking more service calls. ASTI offered much more than just workshops and seminars; it was a vibrant community where ideas flowed freely, and connections were made between industry experts across the U.S.

Our takeaways included insights that ranged from appliance repair marketing to parts inventory management. We heard from the legendary Shawn Moon as he shared his insight from over three decades of experience in leadership and management, sales and marketing, and consulting services.

ASTI 2024 was more than just a conference; it was a catalyst for transformation. Armed with actionable tactics gleaned from industry leaders and seasoned veterans, we look forward to putting them into practice to improve our service!

In the world of home appliances, reliability and expertise are paramount. When it comes to your Whirlpool, Jennair, Kitchenaid or Maytag appliances, you want service that is not only trustworthy but backed by the manufacturer. That’s where Westside stands out – as the only Whirlpool Certified Care Servicer in Iowa, we bring unparalleled expertise and dedication to ensuring your appliances are running at their best.

What Does Our Whirlpool Certification Mean?

Being a Whirlpool Certified Care Servicer means more than just fixing appliances. It signifies a commitment to excellence and a level of proficiency that goes beyond the ordinary. At Westside, our technicians undergo rigorous training directly from Whirlpool Corporation. This training encompasses all brands under the Whirlpool umbrella, ensuring our team is well-versed in the intricacies of Whirlpool, Jennair, Kitchenaid, and Maytag appliances.

Our technicians are equipped with the latest knowledge and skills, allowing them to diagnose and repair appliances efficiently. But what sets us apart is our use of Whirlpool factory-certified parts. This ensures that every repair is carried out with genuine components, maintaining the integrity and performance of your appliances.

The Westside Advantage:

Expert Technicians: Our technicians are not just repair professionals; they are factory-trained experts. They have an in-depth understanding of the technology behind Whirlpool, Jennair, Kitchenaid, and Maytag appliances, enabling them to diagnose issues accurately.

Genuine Whirlpool Parts: When it comes to replacements, we use only Whirlpool factory-certified parts. This guarantees that your appliance is restored to its original specifications, ensuring longevity and optimal performance.

Comprehensive Brand Knowledge: As a Whirlpool Certified Care Servicer, we specialize in all brands under the Whirlpool umbrella. Whether it’s a Whirlpool refrigerator, a Kitchenaid oven, a Jennair dishwasher, or a Maytag washer, our technicians have the expertise to handle it all.

Customer Education: Beyond repairs, our technicians are committed to empowering customers. They are available to answer any questions you may have about your Whirlpool, Jennair, Kitchenaid and Maytag appliances. Whether it’s understanding the optimal usage of your device or troubleshooting minor issues, our team is here to help.

Choosing Westside as your appliance repair experts means choosing a level of service that goes beyond the ordinary. Our commitment to excellence, backed by Whirlpool Corporation’s certification, ensures that your appliances are in the hands of experts. When it comes to the well-being of your Whirlpool, Jennair, Kitchenaid, or Maytag appliances, trust Westside for unparalleled service and genuine care.

In the fast-paced world of modern living, we often find ourselves seeking convenience and efficiency in every aspect of our daily routines. When it comes to household chores, the dishwasher has become an indispensable ally, saving us time and effort in the kitchen. However, did you know that a simple yet effective practice could enhance the performance and longevity of your dishwasher? At Westside Appliance Repair, we recommend running your kitchen faucet until it’s hot before starting your dishwasher. Let’s explore why this small step can make a big difference in the efficiency of your appliance.

Optimal Water Temperature

One of the key factors influencing the cleaning power of your dishwasher is water temperature. Hot water is more effective at dissolving grease and food particles, ensuring that your dishes come out sparkling clean. By allowing your kitchen faucet to run until hot water is consistently flowing, you’re ensuring that your dishwasher begins its cycle with the ideal temperature, maximizing its cleaning potential.

Improved Detergent Performance

Hot water not only aids in breaking down and removing food debris but also enhances the effectiveness of dishwasher detergents. Most dishwasher detergents are formulated to work optimally in hot water, allowing them to activate and perform at their best. By prepping your dishwasher with hot water, you’re giving the detergent the perfect environment to tackle tough stains and ensure a thorough clean.

Energy Efficiency

While it may seem counterintuitive to use extra water before starting the dishwasher, the long-term benefits outweigh the minimal increase in water consumption. By ensuring that your dishwasher starts with hot water, it won’t need to work as hard to heat the water during its cycle. This can result in energy savings over time, making your appliance more eco-friendly and cost-effective.

Preventing Clogs and Residue

Running hot water before starting your dishwasher helps clear any residual cold water from the pipes. This is especially important in Iowa, where pipes are prone to freezing. By flushing out the cold water, you reduce the risk of clogs and ensure a smooth flow of hot water throughout the dishwasher cycle, preventing residue buildup and potential damage to the appliance.

Extending Appliance Lifespan

Consistently subjecting your dishwasher to cold water and forcing it to heat the water during every cycle can lead to increased wear and tear over time. By incorporating the practice of running the kitchen faucet until it’s hot, you’re providing your dishwasher with a gentler start, potentially extending its lifespan and minimizing the need for repairs.

In the world of appliance care, sometimes the simplest practices can have the most significant impact. Running your kitchen faucet until it’s hot before starting your dishwasher is a small yet effective step that can enhance cleaning performance, improve detergent efficiency, and contribute to the overall longevity of your appliance. At Westside Appliance Repair, we believe in empowering homeowners with valuable tips to keep their appliances running smoothly. Try this hot tip, and you’ll likely notice a difference in the cleanliness of your dishes and the efficiency of your dishwasher.

“I found a cheaper part on Amazon,” is an opposition we’ve heard from many of our valued customers when ordering a replacement part for their appliance. The debate between using Original Equipment Manufacturer (OAEM) parts versus online or Non-OAEM alternatives is one we address frequently. While we understand that cost is a significant factor when it comes to appliance repairs, we believe that making an informed decision about OAEM parts can save you both time and money in the long run. So, let’s dive right into the benefits of choosing OAEM parts and why we stand by them.

Quality Matters

One of the most crucial aspects of appliance repair is the quality of the replacement parts you use. OAEM parts are manufactured to meet the strict specifications and standards set by the original appliance manufacturer. This means that when you choose OAEM parts, you’re getting components that are designed to work seamlessly with your specific appliance. Non-OAEM parts, on the other hand, may not undergo the same rigorous testing and quality control, leading to compatibility issues and potential problems down the road.

Durability and Longevity

Non-OAEM parts might seem like a cost-effective option initially, but they often prove to be less durable and have a shorter lifespan. It’s essential to consider the long-term benefits of investing in OAEM parts. They are built to last, ensuring that your repaired appliance operates smoothly for years to come. Non-OAEM parts, on the contrary, may wear out quicker, leading to more frequent repairs and ultimately costing you more in the long haul.

Avoiding Additional Problems

Using Non-OAEM parts can sometimes result in unforeseen complications. Since these parts might not be a perfect fit for your appliance’s make and model, they can put additional stress on other components, causing further damage and, consequently, more repairs. OAEM parts are engineered to work harmoniously with the entire appliance system, reducing the risk of such complications and minimizing the chances of recurring issues.

Warranty and Peace of Mind

Another significant advantage of choosing OAEM parts is the peace of mind they offer. Most OAEM components come with a manufacturer warranty that guarantees their performance and quality. This means that if an OAEM part were to fail prematurely due to manufacturing defects, you’d likely be covered for a replacement or repair. Unfortunately, Non-OAEM parts often come with no such assurance, leaving you vulnerable to additional expenses if they fail shortly after installation.

The Value of Professional Expertise

When you trust Westside Appliance Repair with your appliance repairs, you’re not only getting top-quality OAEM parts but also the expertise of our skilled technicians. Our team is well-trained and experienced in handling various appliance brands and models, ensuring that your appliance is in good hands. We take pride in using the best parts and providing the best service to keep your appliances running smoothly.

In the world of appliance repair, it’s essential to remember the old adage, “You get what you pay for.” While Non-OAEM parts may appear to be a budget-friendly choice upfront, they often lead to more significant expenses in the long term due to their lower quality, shorter lifespan, and potential for causing additional problems. At Westside Appliance Repair, we stand by OAEM parts because we believe in providing our customers with the best possible solutions, ensuring their appliances run efficiently and reliably for years to come.

When you choose OAEM parts and trust our team of professionals for your appliance repairs, you’re not just investing in a quick fix – you’re investing in the longevity and performance of your appliances. Your satisfaction and peace of mind are our top priorities, and we’re here to ensure your appliances stay in top-notch condition. So, the next time you face an appliance repair dilemma, remember the benefits of OAEM parts, and don’t hesitate to reach out to Westside Appliance Repair for all your appliance repair needs.

Fact: we see an increase in service calls for refrigerators, freezers and dryers on particularly hot days – and in Central Iowa, high temps and humidity are a staple of our summers. While your appliances are built to handle the fluctuations of temperatures, they must work harder to regulate the temperature they need to be at (cue the refrigerator hum). As Des Moines’ Appliance Repair Experts, we wanted to share a few tips on how to help your appliances keep their cool during these sweltering summer days.

Clean Your Refrigerator’s Condenser Coils:

Scenario: It’s a hot afternoon and you’ve promised your kids a Bomb Pop, so they are on their best behavior. You have a bottle of rosé chilling. Life is good… until you find your freezer has failed and your wine fridge isn’t getting as cold as it needs to.

Dust, dog hair and debris are attracted to your refrigerator’s condenser coils like a magnet. The coils are what keep refrigerant flowing. If they become coated with dirt, your refrigerator will struggle to work and will eventually fail. Dirty coils build up heat and combined with a hot day can cause the unit to stop working entirely, leaving you to clean up spoiled food. And yes, even wine fridges have condenser coils.

Clean Your Dryer Vent:

Scenario: It’s the soccer camp’s championship tournament tomorrow, and you’re washing your kid’s uniform for the umpteenth time. But after your normal drying cycle, the uniform is still damp and your laundry room is unbearably hot.

Longer drying times are a sign of a clogged dryer vent. When you’re left with damp clothes after a lengthy drying cycle, it could indicate the air is trapped, keeping your clothes hot and moist. While this is not only inconvenient, it also poses a serious safety risk. If the temperature in your laundry room starts to get as hot as the summer temperature outside, stop using your dryer immediately. A clogged vent prevents heat from escaping your dryer, building up in your laundry room. That is a sure sign that your dryer vent needs to be clean. Lint is extremely flammable, and the heat from your dryer could cause the lint to combust, catching your dryer and parts of your home on fire.

Don’t Let Appliance Issues Go on Too Long:

Hot summer days are hard enough on your appliances. If you’re having a problem with an appliance, it’s most likely a symptom of a larger issue. Running multiple drying or dishwashing cycles will make your appliance exert more power and energy to get the result you want (along with working in overdrive with its malfunction). Call us to get in our schedule before your issue becomes beyond repair.

To schedule your condenser cleaning, dryer vent cleaning, or appliance repair, contact us today!

In today’s fast-paced digital age, it’s easy to succumb to the allure of new technology and the ease of upgrading your appliances at the click of a button. However, there’s something to be said about the value of repairing and maintaining your existing household appliances. In this blog post, we’ll explore two compelling reasons why choosing to repair your old appliance can be the more environmentally conscious and practical choice.

The Pitfalls of New High-Efficiency Models

New high-efficiency appliances are often marketed as more eco-friendly and cost-effective options. While they may use less water and energy, there’s a hidden trade-off that’s not always evident upfront. These models, particularly in the case of washing machines and dishwashers, sometimes struggle to achieve the same level of cleanliness as their older counterparts.

Inadequate Cleaning

Despite their water-saving capabilities, high-efficiency appliances may not always deliver the desired results. Many users report that their clothes or dishes often come out less clean or even require additional cycles to achieve satisfactory cleanliness. This can be frustrating and counterproductive, leading to wasted time, energy, and water.

Multiple Cycles Waste Water

Ironically, the need for extra cycles to compensate for the lack of cleanliness in high-efficiency models can contribute to water wastage. Running multiple cycles not only consumes more energy but also increases water usage. In certain cases, the supposed water-saving benefits of new appliances may be outweighed by the need for additional cycles, making them less environmentally friendly than initially claimed.

The Environmental Impact of Discarded Appliances

The alarming rise of electronic waste is a pressing concern that we should all take seriously. By choosing to repair your old appliances instead of replacing them, you actively contribute to reducing the strain on our environment.

Filling up Landfills

Appliances that are deemed irreparable or are simply discarded in favor of newer models end up in landfills, occupying valuable space and posing environmental risks. These appliances often contain various components and materials, such as metals, plastics, and chemicals, which can be harmful to the environment if not disposed of properly.

Resource Consumption

The production of new appliances requires significant amounts of natural resources, energy, and water. By repairing and extending the lifespan of our existing appliances, we reduce the demand for new manufacturing, thus conserving resources and minimizing our carbon footprint.

In a world increasingly focused on sustainability, repairing our old appliances emerges as a responsible and practical choice. While new high-efficiency models promise water and energy savings, their subpar cleaning performance and the need for multiple cycles often negate these benefits. Moreover, opting for repairs instead of replacements helps combat the growing problem of electronic waste and reduces the strain on our environment. By embracing the practice of repair, we can contribute to a more sustainable future while also saving money and preserving the functionality of our beloved appliances. So, the next time your dishwasher or washing machine acts up, consider the greener choice and give it a chance to be fixed. Schedule your repair today!

During the summer, your appliances work extra hard to regulate the ideal temperature it needs to do its job (like keeping your food cold or drying your clothes). As the weather warms up, now is the time to make sure your appliances can handle the heat!

Is the heat getting the best of your appliances? Here are a couple of key indicators:

1. Water leaking inside of your fridge:
    
   If there is water underneath your crisper drawer, your freezer’s defrost drain may be clogged. This water can contaminate your food and can lead to possible water leakage on your floor. Contact a Westside Appliance Repair technician to unclog this drain.
   
 
2. Flakes in your ice:
    
   Specks and flakes in your ice cubes is an indicator that you need to change your refrigerator’s water filter. Black flakes in your ice could indicate your ice maker itself is chipping into the ice.
   
 
3. Clothes that are still wet after a full dryer cycle:
    
   A common sign that your dryer is on its last leg is that the clothes are still significantly wet after being run in the dryer. Often, the dryer will work properly during the first 30 minutes of the dry cycle, but will then fail to continue heating throughout the rest of the cycle.
    
   Lint and debris caught in your dryer vent could also be trapping in moisture and preventing your clothes from fully drying. If your dryer is not currently performing its best, schedule your annual dryer vent cleaning today!
   
 
4. Your refrigerator is warm:
    
   There’s nothing worse than opening your fridge on a hot day to find warm, spoiled food. This can happen even if the attached freezer unit is still working properly. Getting this problem fixed right away is the only way to prevent the spoiling of perishable items.

Westside can provide timely repairs for these problems and more! We have the largest number of appliance technicians in Central Iowa, so we can get your repair done faster. We also have the most experienced appliance technicians in the Des Moines metro.

Our factory-trained appliance technicians are background and drug checked. You can trust that the Westside Appliance Repair technician you let into your home upholds the high values of excellence and respect that our company has embodied for over 75 years. Give us a call or use our online scheduler to schedule your repair today!