Service and Repair
Gas Fireplace Cleaning
Dryer Vent Cleaning
Premium Cleaning Package
Why choose us?
How to prep for your service call
Before you call us, be prepared to answer these questions:
1. What is the make, model number and serial number of your appliance needing maintenance or repair?
2. What was the purchase date of the machine and where did you purchase it from?
3. Is your machine under warranty or are you responsible for payment?
4. Can you provide a thorough description of the problem to help with diagnostic?
5. What days are you available to schedule your service appointment?
The more information you can give us, the better!
We ask that our customers provide this information to us as much information as they can upfront, because it helps our techs identify the potential problem beforehand and come to your home prepared with necessary replacement parts that work with your specific appliance. This can save you an additional service trip which will save you time and money.
Westside has the largest stock of parts in Central Iowa, however, for some appliances, we may need to special order your part. By providing us with the information needed about your specific appliance upfront, we can order these parts in time for your appointment.
Make sure there is clear access to the appliance that needs repair
Cleaning up around your appliance will make your technician’s job easier and faster. Remove anything or anyone (small children and pets included) from the room or area around your appliance. This will give the technician space to work, as well as prevent any safety hazards for kids or pets.
Avoid using your appliance before your Technician arrives
Discontinue use of any appliance needing service at least 3 hours before your appliance repair technician is scheduled to arrive. If your stove or oven is too hot, the technician may not be able to do his or her job. Be sure to keep it plugged in and connected to the gas line for our technician to run diagnostics.
What’s New at Westside?
AMP up your Spring Cleaning with these Appliance Maintenance Tips!
The springtime sunshine often sheds light on the dust and dirt that have been accumulating in your home all winter. While online spring cleaning checklists may direct you to wax your hardwood floors and shampoo your carpets, it is also a great time of year to give your appliances a little TLC, so they can […]
Do Not Self-Clean Your Oven Before Christmas. Here’s Why.
With Christmas just a few weeks away, you may be thinking now is the time to push that self-cleaning button on your oven so that it’s ready to take on all the Christmas baking and holiday feasts! Here’s why that’s a very bad idea. Self-cleaning cycles can be really hard on your oven. The super high […]
Letter from the CEO: About our Scheduling Process
Most of our clients are surprised to learn that here at Westside we run approximately 110 service calls each day in the Des Moines metro area. Currently, we have 15 repair technicians. In order to meet the large number of customer repair requests each day, we have to be as efficient as possible. When you […]